USPS Claims: How to File, Track, and Get Your Money Back
If a package disappears or shows up damaged, the first thing you think about is how to get compensated. The US Postal Service does have a claim system, but many people never use it because they think it’s complicated. The good news? It’s actually pretty straightforward once you know the rules and the steps.
When to File a USPS Claim
USPS only accepts claims for certain services and within specific time windows. You can claim a loss on Priority Mail, Priority Mail Express, First‑Class Package, and any service that includes insurance or a tracking number. If the package is marked “Delivered” but you never received it, file a claim within 30 days of the delivery date. For damage, you have 7 days from the day you discover the problem. No tracking? Unfortunately, you won’t be eligible for a claim, so always use a service that gives you a barcode.
Keep the original receipt, the tracking number, and any photos of the damage handy. Those documents are the proof USPS will look at to decide if they owe you money.
Step‑by‑Step: Filing Your Claim
1. Gather proof. Your receipt shows the cost and the service you paid for. A screenshot of the tracking status proves the package was supposed to be delivered. If something is broken, take clear photos of the item and the packaging.
2. Go to the USPS website. Click on “File a Claim” under the “Help” menu. You’ll need a free account, so sign in or create one quickly.
3. Enter the tracking number. The system pulls up the shipment details. Verify the dates and service type match what you have.
4. Choose the claim type. Select “Lost or Missing” or “Damaged” depending on your situation. Fill in the amount you’re claiming – that’s the value of the item plus any extra shipping costs.
5. Upload your documents. Attach the receipt, photos, and any correspondence you’ve had with your local post office. The clearer the files, the faster they can process it.
6. Submit and wait. USPS will send you a confirmation email with a claim number. You can track the claim status in the same portal. Most claims are resolved within 15‑30 days, but complex cases can take longer.
Pro tip: If the claim is for a high‑value item, call the local post office after you submit online. A quick phone call can move the case forward and shows you’re serious about getting it resolved.
While the process is simple, many people get stuck because they miss a deadline or forget to attach a receipt. Double‑check everything before you hit submit, and you’ll avoid the most common roadblocks.
In the end, filing a USPS claim isn’t a horror story. With the right paperwork and a bit of patience, you can recover the value of a lost or damaged shipment without too much hassle. Keep these steps in mind the next time a package goes missing – you’ll be ready to act fast and get the money you’re owed.
